TISE 2025 Proved It: Flooring Businesses Are Ready for a Software Upgrade

The flooring industry has a software problem. At TISE 2025, we heard the same frustrations over and over again—business owners stuck using outdated systems that slow them down, hurt their sales, and frustrate their customers. The biggest takeaway? The industry is desperate for a better solution.

This year, Service Buddy exhibited at TISE for the first time. We knew we had built the best flooring business management software on the market, but after talking to hundreds of flooring professionals and running more demos in three days than we did in all of last year, our conviction is stronger than ever.

Flooring businesses are actively searching for modern flooring CRM solutions that simplify operations, improve sales, and deliver a better customer experience. And after seeing Service Buddy in action, many business owners told us, “This is exactly what we’ve been looking for.”

1. Flooring Businesses Are Tired of Outdated Software

One of the most common themes at TISE was frustration with legacy flooring software. Many business owners visited our booth because they were struggling with systems that weren’t designed for today’s business environment.

Here’s what we kept hearing:

• ‍"We've been using a software that came out a long time ago. It's clunky, takes a lot of time to get anything done—and there is nothing digital for our customers. They can't sign anything digitally or pay online. Service Buddy is super cool, and being able to get done what I need in a few clicks will save so much time. I need to get this in front of my team next week." – Flooring Retailer in Iowa‍
• "We struggle with a lot of the admin work in our current software platform. It's not cloud-based on top of that, so we can only use it in the store. Being able to run the business on any device, anywhere, is a true game changer." – Flooring Store in Massachusetts
• "We've been running everything mostly on QuickBooks and an inventory tool. Service Buddy's ability to integrate with QuickBooks and provide all the modern management software we need ties it all together—we're signing up!" – Flooring Store in Utah (they signed up last week)

These conversations confirmed what we already knew: business owners are ready to move beyond outdated systems. They’re tired of software that doesn’t integrate, isn’t user-friendly, and forces them to rely on manual processes that slow down sales.

2. The Demand for Cloud-Based Flooring Store Software is at an All-Time High

At TISE, we saw a major shift in what flooring businesses are prioritizing when it comes to software. The industry is actively moving away from on-premise, locally installed systems and toward cloud-based, modern solutions.

Why? Because today’s flooring businesses want to:

• ‍Run their business from anywhere—not just from a computer in the store.‍
• Streamline quoting, invoicing, and payments without outdated PDFs.‍
• Improve customer experience with digital approvals and real-time updates.

The idea that a business owner has to be at their desk just to check on quotes or invoices is outdated. Today’s best businesses need flexibility. With Service Buddy, you can run your entire flooring business from any device, anywhere.

• One business owner put it best: “Not being able to access my system outside the store is killing my ability to sell more. This changes everything.”

3. Business Owners Want Software That Helps Them Sell—Not Just Track Orders

One of the biggest complaints we heard was that most flooring business management software doesn’t actually help drive sales. It just tracks what’s already been sold.

That’s why business owners were so excited about Service Buddy. Unlike older platforms, Service Buddy is designed to help flooring businesses grow revenue by:

• Making it easier for customers to approve quotes and pay online—instead of chasing signatures and checks.
• Providing real-time inventory management that prevents lost sales due to stock issues.‍
• Automating follow-ups and reminders so no lead or order falls through the cracks.

One flooring store owner told us: “We don’t need another tracking tool—we need a system that helps us close more deals. This is exactly what we’ve been missing.”

4. The Industry Loves That We’re Independent and Move Fast

One of the most unexpected takeaways from TISE? Flooring business owners don’t want their software to be controlled by large investment firms.

Many of the companies we spoke to told us they feel like they’ve been forced into using tools that are designed more for investors than for actual flooring businesses. They’re tired of dealing with slow-moving software companies that take years to release updates and don’t prioritize customer needs.

That’s where Service Buddy is different. We’re not owned by an investment company or a giant international tech firm. We’re family-owned, we move fast, and we’re focused 100% on flooring businesses.

When we told flooring store owners that we roll out regular updates based on customer feedback, they were shocked. Many of them had been waiting months or even years for basic feature updates from their current providers.

With Service Buddy, flooring business owners get the tools they need—when they need them.

5. We Did More Demos at TISE Than in All of Last Year

The response to our booth was overwhelming. Flooring business owners packed our booth every day, eager to see a better way to manage their business.

We ran more demos in three days at TISE than we did in all of last year. That tells us one thing:

• ‍Flooring businesses are actively searching for a better solution.
• They’re tired of outdated software.
• They’re ready for change.

The best part? After seeing Service Buddy in action, many flooring business owners told us it was exactly what they had been looking for.

What’s Next? The Time to Upgrade is Now

TISE 2025 made one thing clear: the flooring industry is ready for change. Customers expect seamless digital experiences, and businesses that adapt now will gain a competitive edge.

If your current software is slowing you down, don’t wait another year to make a change.

• ‍Book a demo today and see how Service Buddy can transform your flooring business.‍
• Schedule a Demo Now

Final Thoughts

Our first year exhibiting at TISE was a massive success. We met hundreds of incredible flooring business owners, heard firsthand the frustrations they face with outdated software, and showed them a better way forward.

The demand for modern flooring store software has never been higher. If you didn’t get a chance to see Service Buddy in action at TISE, don’t wait until next year.

• ‍The future of flooring business management software is already here—let’s make sure your business is ready for it.

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