Parker Carpet Runs a Smoother Operation with Service Buddy

Service Buddy Helps Parker Carpet Operate Seamlessly

Overview

Parker Carpet was juggling too many systems to manage quotes, jobs, and payments. Things were getting lost between emails, spreadsheets, and paper notes. They needed one place to keep it all together.

With Service Buddy, they brought everything into one system — quotes, scheduling, payments, and customer updates. It’s helped them stay organized, save time, and get paid faster.

The Challenge

Before Service Buddy, Parker Carpet’s team ran into familiar problems:

Quotes took too long and required manual entry

Payments were tracked outside their system

Scheduling got messy between departments

Customers weren’t always updated on job progress

It worked, but it wasn’t efficient — and it was holding the business back.

The Solution

Service Buddy replaced all those scattered tools with one simple platform made for flooring companies.

Quotes: Create and send digital quotes in minutes

Scheduling: Assign and track jobs on one shared calendar

Payments: Take deposits and final payments online

Customer updates: Automatically keep customers informed

QuickBooks sync: Keep invoices and payments connected

The Service Buddy team set up everything for Parker Carpet and trained their staff so it worked from day one.

The Results

Since switching to Service Buddy, Parker Carpet has seen big improvements across their business.

Quotes that used to take a day or two are now sent the same day.

Payments that once dragged on for over a days now come in immediately.

Scheduling runs smoothly with fewer mix-ups, and the team saves more than six hours each week managing jobs.

Most importantly, customers notice the difference — the entire process feels smoother and more professional from start to finish.

Parker Carpet now runs cleaner, communicates better, and closes more jobs with less back-and-forth.

What Parker Carpet Says

“Service Buddy has been a game changer for us. The platform is easy to use, built for flooring businesses like ours, and backed by great customer support. Tom and his team actually listen — they’ve made updates to fit how we work at Parker Carpet. If you’re in the flooring industry and need a CRM that truly fits, Service Buddy is it.” — Chris Gibson, Parker Carpet

Why It Works for Flooring Businesses

Built for flooring and carpet stores — not general contractors

Simple for office teams and installers to use

Fast onboarding and live support from real people

Works with QuickBooks Online

No per-user fees or hidden costs

Service Buddy helps flooring stores like Parker Carpet replace outdated systems, work faster, and give customers a better experience from quote to payment.