How The Knotting Company Improved Efficiency and Increased Cash Flow with Service Buddy

The Challenge...

Noor, the owner of The Knotting Company in Sandwich, MA, has over 20 years of experience in the carpet industry. His new business specializes in offering high-quality rugs sourced from artisans across Pakistan, India, Turkey, and beyond. As The Knotting Company grew, managing client relationships, inventory, and quotes became increasingly time-consuming. While QuickBooks and Excel had served their purpose, Noor sought a more integrated system to streamline operations. He wanted a CRM to better manage relationships with repeat clients, a way to send digital quotes for quick approval, and more efficient inventory tracking to support both his internal team and customers.

The Solution

‍In 2024, Noor implemented Service Buddy to address these needs. The platform’s tailored features for the flooring and rug industry provided Noor with tools for everything from client management to inventory control. With Service Buddy, Noor was able to send digital quotes that clients could approve with ease, track inventory in real time, and stay connected with customers through automated communications about installs and cleanings.

The Results

Time Savings: Noor and his team saw a noticeable reduction in the time spent on administrative tasks. Service Buddy’s automation of quoting, inventory tracking, and client follow-ups saved valuable time, allowing them to focus more on customer service and growth.

Faster Approvals: The introduction of digital quotes sped up the approval process, with clients responding and approving quotes faster, resulting in more efficient project turnarounds.

Better Cash Flow: By improving communication and automating invoice tracking, The Knotting Company saw a reduction in unpaid invoices, leading to more consistent cash flow.

Enhanced Customer Experience: Customers appreciated the ability to easily approve quotes and the real-time updates on their installations and cleanings. This level of communication strengthened client relationships and boosted repeat business.

“Noor’s deep industry experience paired with Service Buddy’s tools allowed us to take The Knotting Company’s operations to the next level. The platform helps us maintain the high standards our clients expect while making our internal processes much more efficient,” says Noor, owner of The Knotting Company.

Conclusion

‍The Knotting Company’s experience demonstrates the benefits of investing in industry-specific software. With Service Buddy, Noor improved operational efficiency, client communication, and ultimately, business performance. If your flooring business could benefit from similar improvements, schedule a demo with Service Buddy today!