How Persian Rug Gallery Consolidated Tools and Streamlined Operations with Service Buddy
Persian Rug Gallery Runs Sales and Cleaning in One Platform with Service Buddy
40+ Hours Saved Per Month with Service Buddy
"Service Buddy helps us do that more efficiently—without compromising the service we’re known for."
— Hasan Jafri
- Digital quote creation with e-sign and payment links
- Smart scheduling for trials, installations, and delivery crews
- Job tracking with QR-coded work orders
How Persian Rug Gallery Consolidated Tools and Streamlined Operations with Service Buddy
The Challenge
Persian Rug Gallery, a leading retailer specializing in high-quality Persian and Oriental rugs, had been using a combination of QuickBooks Online, specialized rug-cleaning software, and several other independent tools to manage different parts of their business. Kathryn, one of the key managers, found it challenging to keep track of everything across these platforms—sales, cleaning, and repairs were all managed separately, leading to inefficiencies and disjointed customer information. They needed a single, unified system to streamline their operations and deliver a seamless experience to their customers.
The Solution
In 2024, Persian Rug Gallery turned to Service Buddy to unify their processes under one platform. Service Buddy allowed them to integrate new sales, cleaning, repairs, and customer data into a single system. The comprehensive solution gave them full visibility across both the retail and service sides of the business, enabling Kathryn and her team to manage everything from customer relationships to inventory in one place.
The Results
Unified Operations: With Service Buddy, Persian Rug Gallery now has a centralized hub to manage both the retail and service aspects of their business. This integration eliminated the need for multiple tools and brought everything under one platform.
Improved Customer Experience: By consolidating customer data and managing services more efficiently, Kathryn and her team were able to provide a better overall shopping and service experience for their clients. Customers now receive timely updates on their cleaning and repairs, making their interactions with Persian Rug Gallery more seamless.
Increased Efficiency: Service Buddy’s automation features reduced manual data entry and streamlined daily operations, saving the team valuable time. Tasks that used to be handled across various platforms are now done within a single system, improving internal coordination.
"Service Buddy has allowed us to bring all sides of the business together—sales, cleaning, and repairs. Our team is more organized, and our customers are seeing the benefits of a more seamless experience," says Kathryn, Manager at Persian Rug Gallery.
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Everything you need to run your flooring business, Service Buddy is your all-in-one management platform.