How Magarian Rug’s average sale order increased 32% with Service Buddy

How Magarian Rug’s average sale order increased 32% with Service Buddy

The Challenge

Magarian Rug, known for its high-end custom rugs and intricate finishes, faced growing challenges in managing the complexities of their custom projects, Managing Inventory, Tracking orders, coordinating with customers, and ensuring accurate billing had become a tedious and error-prone process. With growing demand, they needed a reliable solution to streamline operations and reduce costly errors.

The Solution

In mid-2023, Magarian Rug implemented Service Buddy’s Business Management Software to address these issues. The software's specialized tools for the flooring industry made it a perfect fit for their needs, offering streamlined solutions for tracking orders, managing inventory, and automating customer communications.

The Results

Immediate Return on Investment: Within the first six months of using Service Buddy, Magarian Rug’s average sale increased 32% along with a significant decrease in late invoices. They were able to leverage Service Buddy’s add-on and upsell ability on Quotes to provide their clients an easy way to take action on selecting enhancements to different sale and jobs.

Improved Organization and Efficiency: Service Buddy's automated tracking and order management features allowed Magarian Rug to stay on top of every detail. Notifications about project timelines, daily inventory management, and client follow-ups significantly improved internal processes and reduced administrative time by 25%.

"The software is perfect for us"

“We can’t speak highly enough about the entire Service Buddy experience. From the start they have been wonderful to work with, helping us integrate the Service Buddy system and making it super easy for us to use and understand for our day-to-day operations. The software is perfect for us." says Nate, Manager of Magarian Rug.