How a 100+ Year Old Flooring Business Digitized Their Operations with Service Buddy
How Mal Elfman’s Flooring Streamlined Quotes, Jobs, and Payments with Service Buddy
40+ Hours Saved Per Month with Service Buddy
"Service Buddy helps us do that more efficiently—without compromising the service we’re known for."
— Hasan Jafri
- Digital quote creation with e-sign and payment links
- Smart scheduling for trials, installations, and delivery crews
- Job tracking with QR-coded work orders
Mal Elfman’s Flooring Software Success Story
About the Business
Mal Elfman’s Flooring has been serving Greater Boston since 1915. As a fourth-generation, family-owned business, they handle a high volume of residential and commercial flooring projects—from hardwood and tile to wall-to-wall carpet.
But with growing demand came new operational challenges.
The Problem
Despite their reputation and sales volume, Elfman’s team was stuck using disconnected tools:– Quotes were done manually and emailed as PDFs– Jobs were tracked across whiteboards, spreadsheets, and inboxes– No centralized system for scheduling or customer updates
This led to delays, missed follow-ups, and difficulty keeping staff aligned across locations.
“It felt like we were doing more paperwork than flooring,” said a team member.
Why They Chose Service Buddy
The team chose Service Buddy after comparing several solutions. They needed something tailored for the flooring industry—not just generic field service software.
Service Buddy gave them a platform where they could:
- Send digital quotes with built-in upsells and images
- Track every job from showroom to install
- Automate customer updates and reduce calls
- View payments, work orders, and staff schedules in one dashboard
Results Since Switching
The impact was immediate:
- Cut quote approval time
- Fewer job errors due to everything being in one place
- Improved team communication across departments
- Better customer experience from real-time updates
They no longer rely on a patchwork of tools. Everything lives in one place—quotes, jobs, payments, inventory.
“Service Buddy has helped us run like a modern business. We’re faster, better organized, and the customers notice.”
Thinking of switching from spreadsheets or old software?
Book a demo to see how Service Buddy helps flooring businesses run smoother, save time, and grow revenue.
See What Service Buddy Can Do For You
Everything you need to run your flooring business, Service Buddy is your all-in-one management platform.