Terms & Conditions Agreement Between User and Service Buddy

1. Agreement Between User and Service Buddy

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Welcome to www.servicebuddy.io (the "Site"), operated by Service Buddy. By using our website, portal, or app (collectively, the “Services”), you agree to these Terms & Conditions (the “Terms”), which govern your use of the Services. Please read carefully.

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2. Subscription & Billing

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Subscription Terms

Plans: Subscriptions are offered on a month-to-month or fixed-term basis (12, 24, or 36 months), billed monthly or paid upfront.

Commitments: Fixed-term subscriptions are binding commitments. Early cancellation requires immediate payment of the full remaining contract balance.

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Start Date: The subscription term begins on the date payment is successfully processed, unless an alternate start date is expressly authorized in writing by the Service Buddy team. In no event shall a subscription start date be later than 60 days following the customer’s initial signup, regardless of whether the Services have been accessed or activated. Billing and payment obligations commence as of the subscription start date.

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Renewal: Subscriptions renew automatically for the same duration unless canceled at least 10 days prior to renewal.

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No Refunds: Upfront payments are non-refundable.

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Payments, Fees & Taxes

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Billing: Monthly billing automatically charges the payment method on file.

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Auto-Collection Authorization: Customer expressly authorizes Service Buddy to charge any valid payment method on file for all subscription fees, late fees, reactivation fees, and other amounts owed, not just the primary method designated at signup.

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Late Payments & Reactivation Fees:If a payment is more than 10 days past due, a $300 reactivation fee will automatically be applied to the account and charged to the payment method on file.If an account is more than 15 days past due, the account will be suspended and will require full payment of the outstanding balance plus the $300 reactivation fee to restore access.

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Customers who connect a Stripe account to Service Buddy authorize Service Buddy to assess a processing fee of 0.25% (25 basis points) on all transactions processed through Stripe when initiated via the Service Buddy platform. This fee is in addition to any standard Stripe fees and will be automatically deducted from each transaction at the time of processing.

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Collections: If Service Buddy must pursue collection of past-due amounts, the customer agrees to pay all associated costs, including reasonable attorney’s fees, court costs, and third-party collection agency fees, in addition to the outstanding balance and reactivation fee.

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No Chargebacks: By agreeing to these Terms, the customer waives any right to initiate chargebacks or payment disputes through their bank, credit card company, or payment processor for validly authorized charges. All billing disputes must be handled directly with Service Buddy.

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Taxes: Customers are responsible for all applicable sales, use, VAT, or similar taxes, except where prohibited by law.

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3. Accounts, Data & Privacy

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Account Use & Responsibilities

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Customers are responsible for maintaining the confidentiality of login credentials and for all activities occurring under their account. Accounts may not be transferred to third parties. Service Buddy is not responsible for unauthorized access caused by customer negligence.

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Data & Privacy

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Ownership: Customers retain ownership of their data.

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License: By using the Services, you grant Service Buddy a limited license to host, process, and use your data as necessary to provide the Services.

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Data Portability & Deletion: Customer data will be permanently deleted 30 days after account closure.

Aggregated Data: Service Buddy reserves the right to use anonymized, aggregated data for benchmarking, analytics, and improving the Services.

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Reference Use: Unless the customer opts out in writing, Service Buddy may identify the customer as a client in marketing materials, including the use of logos, testimonials, and case studies.

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For additional details, see our Privacy Policy.

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4. Acceptable Use

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Customers agree not to misuse the Services or assist others in doing so. Prohibited activities include but are not limited to:

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Sending spam or unsolicited communications.

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Uploading or distributing illegal, harmful, or infringing content.

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Attempting to hack, disrupt, or gain unauthorized access to any systems or data.

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Reverse engineering, decompiling, or attempting to derive the source code of the Services.

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Scraping or harvesting data from the platform without written consent.

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Reselling, sublicensing, or otherwise redistributing the Services without authorization.

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Violation of this Acceptable Use Policy may result in immediate suspension or termination of access without refund, at Service Buddy’s sole discretion.

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5. Service Scope, Commitments & Disclaimers

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No Uptime Guarantee: Services are provided “as is.” Uptime may vary, and no SLA is implied unless separately contracted.

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Support: Support is provided as available and is not guaranteed at any specific service level.

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Service Changes: Service Buddy reserves the right to modify, suspend, or discontinue any feature, functionality, or component of the Services at any time without liability.

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Beta Features: Any beta, pilot, or trial features are provided “as is,” may be modified or discontinued at any time, and carry no warranties or commitments of continued availability.

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Disclaimer on Results: Service Buddy does not guarantee specific outcomes, including but not limited to revenue growth, customer acquisition, profitability, or business performance improvements.

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Warranties Disclaimer: Service Buddy disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

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6. Termination & Suspension

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Grounds for Suspension: Accounts may be suspended or terminated for nonpayment beyond 15 days, violation of the

Acceptable Use Policy, misuse of the Services, security risks, unlawful activity, or to prevent imminent harm to Service Buddy systems or users.

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Effect of Termination: Access to the Services is immediately revoked. All outstanding amounts become due and payable.

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Customer data will be handled in accordance with Section 3 (Data Portability & Deletion).

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7. Intellectual Property, Feedback & Confidentiality

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Intellectual Property: All software, processes, documentation, and enhancements are owned exclusively by Service Buddy and its licensors. No rights are granted except those expressly set out in these Terms.

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Feedback: Customers may provide suggestions, comments, or ideas about the Services. All such feedback shall be deemed non-confidential and may be freely used by Service Buddy without restriction, compensation, or attribution.

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Confidentiality: Customers agree to treat as confidential all non-public information provided by Service Buddy, including but not limited to software, code, processes, pricing, documentation, and business practices. This obligation does not apply to information already publicly available or independently developed without reference to Service Buddy’s confidential information.

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8. Security & Compliance

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Service Buddy provides the Services on a general-use basis and does not guarantee compliance with any specific laws or regulations (including but not limited to PCI, GDPR, HIPAA, or other industry-specific standards). Customers are solely responsible for ensuring their own use of the Services complies with all applicable laws and regulations.

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9. Third-Party Services

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Service Buddy integrates with third-party platforms (such as QuickBooks and Stripe). Service Buddy is not responsible for outages, failures, or limitations of third-party services. Customers must comply with the terms of any connected third-party providers.

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10. Dispute Resolution & Governing Law

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Binding Arbitration: Any dispute arising under these Terms will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).

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Venue: Arbitration and/or court proceedings shall take place exclusively in Suffolk County, Massachusetts.

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Class Action Waiver: Customers agree not to participate in class or collective actions against Service Buddy.

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Governing Language: These Terms are written in English, and the English version shall control in all respects.

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11. Risk Allocation

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Limitation of Liability: Service Buddy’s liability is capped at the amount of fees paid by the customer in the 12 months preceding the claim. Service Buddy is not liable for indirect damages, including lost profits, business interruption, or data loss.

Indemnification: Customers agree to fully indemnify, defend, and hold harmless Service Buddy, its officers, employees, and affiliates against any claims, damages, or expenses arising from misuse of the Services, violation of laws, or violation of these

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Terms.

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12. Miscellaneous

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Export Compliance: Customers may not use the Services in violation of U.S. export laws.

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Force Majeure: Service Buddy is not liable for delays or failures caused by events beyond our control, including natural disasters, internet outages, or labor disputes.

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Unilateral Modification: Service Buddy may update these Terms at any time by posting the revised version on the Site. All updates are effective immediately upon posting. Continued use of the Services constitutes acceptance of the updated Terms.

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Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between Service Buddy and the customer, superseding prior agreements.

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Severability: If any part of these Terms is unenforceable, the remaining provisions remain in effect.

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Survival: Payment obligations, indemnification, limitations of liability, confidentiality, and dispute resolution provisions survive termination of the Agreement.

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Ruggy Cleaning App

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Ruggy (“Ruggy Cleaning App”) is a mobile and web-based product offered as part of the Service Buddy platform. By accessing or using Ruggy, you agree that your use is governed by these Service Buddy Terms of Service. References in this agreement to “Service Buddy,” “we,” “us,” or “our” include the Ruggy Cleaning App unless otherwise specified.

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Ruggy enables users to manage rug intake, inspection, cleaning, labeling, repair, and delivery workflows. It connects directly with your Service Buddy account to ensure all data, payments, and customer records are unified within one system.

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All user responsibilities, limitations of liability, intellectual property rights, payment terms, and warranty disclaimers described in these Terms of Service apply equally to your use of Ruggy. Any violation of these Terms within Ruggy will be treated as a violation within Service Buddy.

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Ruggy may also include integrations or features (e.g., camera access, barcode scanning, or image upload) specific to mobile use. These features are provided to improve the functionality of the Service Buddy platform. Continued use of Ruggy constitutes acceptance of these features and the related terms.

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For support or inquiries regarding Ruggy, please contact: accounting@servicebuddy.io

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Contact Information

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Service Buddy3 Bessom StreetVillage Plaza Suite 215Marblehead, MA 01945Email: accounting@servicebuddy.io