Terms & Conditions Agreement Between User and Service Buddy

1. Agreement & Acceptance

Welcome to www.servicebuddy.io (the "Site"), operated by Service Buddy ("Service Buddy," "we," "us," or "our"). By accessing or using our website, customer portal, or applications, including the Ruggy Cleaning App (collectively, the "Services"), you agree to be bound by these Terms & Conditions (the "Terms"). Acceptance may be indicated by clicking to accept, executing an order form, creating an account, or using the Services, and acceptance by any of these means is binding to the same extent as a handwritten signature. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" and "customer" refer to that entity. If you do not agree to these Terms, do not use the Services.

The Services are offered to businesses only and are not intended for personal, family, or household use. Customer acknowledges that it is entering into these Terms for business purposes.

2. Subscription Terms

Plans: Subscriptions are offered on a fixed-term basis (12, 24, or 36 months), billed monthly or paid upfront.

Commitments: Fixed-term subscriptions are binding, non-cancelable commitments for the full term. The subscription fee for the full term is a firm obligation that is not contingent on the customer’s usage of the Services.

Start Date & Access: The subscription term begins on the date payment is received, unless an alternate start date is expressly authorized in writing by Service Buddy. Once the customer’s account has been generated, Service Buddy will provide access to the Services by delivering account credentials to the customer, typically within 72 hours. Any delay in provisioning does not extend the subscription term or excuse payment obligations. Billing and payment obligations commence as of the subscription start date, and are not delayed or excused by the customer’s failure to log in, activate, or use the Services after credentials have been delivered.

Term; Automatic Renewal: The initial term of the subscription begins on the subscription start date and continues for the period specified at signup or in the applicable order form (the "Initial Term"). Service Buddy will send a renewal reminder to the account email on file 21 days before the end of the then-current term, identifying the length of the upcoming renewal term, the applicable renewal pricing, and how to provide notice of non-renewal. Unless either party provides written notice of non-renewal at least five (5) days before the end of the then-current term, the subscription will automatically renew for successive terms equal in length to the expiring term (each, a "Renewal Term").

Renewal Pricing: Upon each Renewal Term, subscription fees will automatically increase by five and one-half percent (5.5%) over the subscription fees in effect during the immediately preceding term. Notwithstanding the foregoing, Service Buddy reserves the right to apply different renewal pricing or adjust its pricing schedule for any Renewal Term by providing the customer with written notice before the non-renewal deadline for that term, so that the customer may decline renewal. Continued use of the Services during any Renewal Term constitutes acceptance of the applicable renewal pricing.

Cancellation & Non-Renewal: To cancel or provide notice of non-renewal, customers must email tom@servicebuddy.io. Notice is effective upon Service Buddy’s written confirmation, and cancellation takes effect at the end of the then-current term, subject to the No Early Termination provision below.

No Early Termination: Except as expressly provided in these Terms, the customer may not terminate the agreement before the end of the then-current term. Cancellation or non-use of the Services does not relieve the customer of its obligation to pay all subscription fees due for the remainder of the then-current term, and upon early cancellation the full remaining balance of the term becomes immediately due and payable. Customers who cancel early are not entitled to any prorated or partial refund.

3. Payments, Fees & Taxes

Billing: Monthly billing automatically charges the payment method on file.

Payment Authorization: Customer authorizes Service Buddy to charge any payment method the customer has provided and kept on file for amounts due under this Agreement, including subscription fees, onboarding, implementation, and professional services fees, applicable late or reactivation fees, and taxes. An itemized statement of charges is available on request.

No Refunds: All payments — including subscription fees, onboarding fees, implementation fees, professional services fees, payment processing fees, token and add-on purchases, and any other charges — are earned by Service Buddy when paid, are final, and are non-refundable, except where non-waivable applicable law requires otherwise or as expressly stated in these Terms.

Payment Obligations Absolute: Failure to use the Services, dissatisfaction with the Services, or termination or suspension of the account does not relieve the customer of payment obligations already incurred under the agreement. All amounts owed for the then-current term become immediately due and payable upon termination for cause.

Late Payments & Reactivation Fees: If a payment is more than 10 days past due, Service Buddy will notify the customer and provide 5 business days to cure. If the balance remains unpaid after the cure period, a reactivation fee of $300 — a genuine pre-estimate of the administrative costs of suspension and reinstatement, and not a penalty — may be applied to the account. If an account is more than 15 days past due, the account may be suspended; restoring access requires payment of the outstanding balance plus any applied reactivation fee. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Stripe Processing Fee: Customers who connect a Stripe account to Service Buddy authorize Service Buddy to assess a platform processing fee of 0.25% (25 basis points) on transactions processed through Stripe when initiated via the Service Buddy platform. This fee is in addition to Stripe’s standard fees, is automatically deducted from each transaction at the time of processing, and is disclosed at the time the Stripe integration is enabled.

Add-On Purchases & AI Credits: Service Buddy may offer add-on purchases within the platform, including prepaid usage credits ("tokens") for AI and other metered features. Tokens are prepaid usage credits only: they have no cash or monetary value, are non-transferable and non-redeemable, and may be used only within the Service Buddy platform. Unused tokens expire at the end of each monthly billing cycle without refund, credit, or rollover. Token plans renew automatically each month at the selected plan and price, charged to the payment method on file pursuant to the Payment Authorization above, until the customer cancels the token plan; cancellation may be made at any time within the platform or by emailing tom@servicebuddy.io and takes effect at the end of the then-current monthly cycle. Recurring billing terms, plan pricing, and cancellation methods are disclosed at the time of purchase, and Service Buddy may change token plan pricing effective as of a subsequent cycle by providing notice before the change takes effect. Token purchases are separate from, and do not modify, the customer’s platform subscription; termination or expiration of the platform subscription terminates any token plan, and remaining tokens expire without refund.

Billing Disputes: Customers must raise any billing dispute directly with Service Buddy within 60 days of the charge by contacting accounting@servicebuddy.io. Service Buddy will investigate in good faith and correct any billing error. Amounts not disputed within 60 days are conclusively deemed accurate, to the extent permitted by law.

Improper Payment Disputes (Chargebacks): Initiating a chargeback or payment dispute with a bank, card issuer, or payment processor with respect to a charge validly authorized under this Agreement, without first exhausting the Billing Disputes process above, constitutes a material breach of these Terms. Upon notice of such a chargeback, Service Buddy may immediately suspend or permanently terminate the customer’s account without refund, may contest the chargeback with supporting evidence (including the electronic records described in Section 13), and may pursue all other legal and contractual remedies, including recovery of the disputed amounts, chargeback fees assessed by payment processors, and the costs of collection described below. Nothing in this provision limits the customer’s right to dispute charges that are unauthorized or fraudulent.

Collections & Recovery Costs: If Service Buddy incurs chargeback fees, collection costs, arbitration costs, court costs, reasonable attorneys’ fees, or other expenses as a result of the customer’s breach of the agreement, nonpayment, or an improper payment dispute, the customer shall reimburse those costs to the fullest extent permitted by law, in addition to all outstanding amounts.

Taxes: Fees are exclusive of taxes. Customers are responsible for all applicable sales, use, VAT, or similar taxes, except taxes on Service Buddy’s net income and except where prohibited by law.

4. Accounts, Customer Data & Privacy

Account Use & Responsibilities

Customers are responsible for maintaining the confidentiality of login credentials and for all activities occurring under their account, whether or not authorized by the customer. Accounts and credentials may not be shared with or transferred to third parties. Service Buddy is not responsible for unauthorized access caused by customer negligence. Customers must promptly notify Service Buddy of any suspected unauthorized use of their account.

Customer Data

Ownership: Customers retain ownership of their data.

License: By using the Services, the customer grants Service Buddy a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and use customer data as necessary to provide, maintain, secure, support, and improve the Services, and as otherwise permitted by these Terms and the Privacy Policy.

Customer Data Warranty: The customer represents and warrants that it owns or has all rights, consents, and authorizations necessary in the data it uploads to or processes through the Services, including personal information about its own customers, and that its collection and use of that data complies with applicable law.

Data Portability: At any time during the subscription and for 30 days following account closure, customers may export their data in a commonly used format or request an export by contacting Service Buddy. Service Buddy may withhold export assistance requiring Service Buddy personnel time while undisputed amounts remain past due, to the extent permitted by law.

Data Deletion: Customer data will be permanently deleted 30 days after account closure, following the export window described above, except as retention is required by law. After deletion, Service Buddy has no obligation to maintain or recover customer data.

Backups & Data Loss: The Services are not intended as a backup or archival service. Customers are solely responsible for maintaining independent copies of any data they consider important. Except as expressly stated in the agreement or required by non-waivable law, Service Buddy is not responsible for loss, corruption, or unavailability of customer data.

Aggregated & De-Identified Data: Service Buddy may create, use, and retain indefinitely aggregated, anonymized, or de-identified data — data that does not identify the customer or any individual — for benchmarking, analytics, product development, and improving the Services.

Reference Use: With the customer’s consent, Service Buddy may identify the customer as a client in marketing materials, including the use of logos, testimonials, and case studies. Customers may withdraw consent at any time by written notice, and Service Buddy will cease new uses within a reasonable period.

Call & Meeting Recordings: Service Buddy may record video or audio calls and meetings (including Google Meet and Zoom sessions) for quality assurance, training, and record-keeping purposes. Notice of recording is provided through the meeting platform’s built-in recording indicator or announcement, and continued participation in a call identified as being recorded constitutes consent to the recording to the extent permitted by applicable law. By participating in a recorded call, the customer further consents to Service Buddy’s use of excerpts in which participants discuss Service Buddy or its Services (such as feedback and testimonials) in marketing materials and on social media. Service Buddy will not publish recordings or excerpts that disclose the customer’s private business information or Service Buddy account details. Customers may withdraw consent to future marketing uses at any time by written notice, consistent with the Reference Use provision above.

For additional details, see our Privacy Policy.

5. Acceptable Use & Security

Customers agree not to misuse the Services or assist others in doing so. Prohibited activities include, but are not limited to:

• Sending spam or unsolicited communications.

• Uploading or distributing illegal, harmful, or infringing content.

• Attempting to hack, disrupt, probe, or gain unauthorized access to any systems or data.

• Reverse engineering, decompiling, or attempting to derive the source code, structure, or underlying ideas of the Services.

• Scraping, harvesting, or extracting data from the platform by automated means without written consent.

• Reselling, sublicensing, or otherwise redistributing the Services without authorization.

• Accessing the Services to build a competitive product or service, or performing benchmarking or performance analysis of the Services for disclosure to third parties or competitive purposes, without Service Buddy’s written consent.

• Sharing accounts or credentials, or circumventing user, seat, or usage limits.

• Automated or excessive use that impairs the platform, degrades service for other customers, or imposes a disproportionate load.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of access, at Service Buddy’s sole discretion, without refund. Where practicable, Service Buddy will provide notice and an opportunity to cure, except where the violation poses a security, legal, operational, or financial risk.

Customer Communications & Consents

The customer is solely responsible for the content and legal compliance of communications it sends through the Services, including SMS, email, phone, and postal mail. The customer represents and warrants that, before contacting any individual through the Services, it has obtained all consents and authorizations required by applicable law — including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state telemarketing and privacy laws — and that it will maintain records of such consents and honor opt-out requests promptly. Service Buddy provides messaging functionality as a platform only and is not the sender of customer communications.

Fair Use & Usage Limits

Service Buddy may impose reasonable limits on usage of the Services (including API calls, storage, and messaging volume) and may throttle or suspend usage that degrades the Services, poses a security risk, or imposes a disproportionate load, providing notice where practicable.

6. Service Scope & Disclaimers

AS-IS Provision: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND EXCEPT THOSE THAT CANNOT LEGALLY BE DISCLAIMED. SERVICE BUDDY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. SERVICE BUDDY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

No Uptime Guarantee: Uptime may vary, and no service level agreement (SLA) is implied unless separately contracted in a signed writing.

Support: Support is provided as available and is not guaranteed at any specific service level unless separately contracted.

Service Changes: Service Buddy may modify, add, or remove features of the Services from time to time. If Service Buddy discontinues a material feature during a paid fixed term, the customer’s sole and exclusive remedy is to cancel the affected subscription and receive a pro-rata refund of prepaid, unused fees for that subscription.

Beta Features: Any beta, pilot, or trial features are provided "as is," may be modified or discontinued at any time, carry no warranties or commitments of continued availability, and are excluded from any support or service commitments.

AI Features (BuddyAI): Features that use artificial intelligence, including BuddyAI, may generate output that is inaccurate, incomplete, or unsuitable for the customer’s purpose. AI-generated content is provided as a convenience only, does not constitute professional advice, and must be reviewed by the customer before it is relied upon or distributed. The customer is responsible for all content it sends or uses, including AI-assisted content. Service Buddy makes no warranty regarding AI-generated output.

Disclaimer on Results: Service Buddy does not guarantee specific outcomes, including but not limited to revenue growth, customer acquisition, profitability, or business performance improvements.

7. Suspension & Termination

Grounds for Immediate Suspension or Termination: Service Buddy may suspend or terminate accounts immediately, without refund, for: fraud or suspected fraud; chargebacks or improper payment disputes as described in Section 3; nonpayment beyond the cure period in Section 3; abuse or misuse of the platform; violations of the Acceptable Use Policy or these Terms; security concerns; illegal activity; or conduct that creates legal, operational, or financial risk for Service Buddy, its systems, or its users.

Effect of Termination: Upon termination, access to the Services is immediately revoked, the license granted to the customer terminates, and all outstanding amounts — including the remaining balance of any fixed term — become immediately due and payable. Customer data will be handled in accordance with Section 4 (Data Portability and Data Deletion). Termination does not relieve the customer of payment obligations already incurred.

8. Intellectual Property, License, Feedback & Confidentiality

Intellectual Property: All software, source code, object code, AI functionality and models, workflows, processes, designs, documentation, branding, trademarks, trade dress, and all enhancements, modifications, and derivative works thereof, and all related intellectual property rights, are and remain the exclusive property of Service Buddy and its licensors. No rights are granted to the customer except the limited license expressly set out below. All rights not expressly granted are reserved.

Limited License: Subject to payment of all fees and compliance with these Terms, Service Buddy grants the customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for the customer’s internal business purposes during the subscription term. This license terminates automatically upon termination or suspension of the account.

Feedback: Customers may provide suggestions, comments, or ideas about the Services. All such feedback is deemed non-confidential, and the customer assigns to Service Buddy, or where assignment is not permitted grants a perpetual, irrevocable, royalty-free license to use, all rights in such feedback without restriction, compensation, or attribution.

Confidentiality: Customers agree to treat as confidential all non-public information provided by Service Buddy, including software, code, processes, pricing, documentation, and business practices. This obligation does not apply to information that is publicly available or independently developed without reference to Service Buddy’s confidential information, and survives termination of the agreement.

9. Security & Compliance

Service Buddy maintains commercially reasonable administrative, technical, and physical safeguards designed to protect customer data, as described further in our Privacy Policy. The Services are provided on a general-use basis: Service Buddy does not represent that the Services, as used by any particular customer, satisfy legal or regulatory requirements specific to the customer’s business or industry (including PCI-DSS obligations applicable to merchants, or HIPAA). Customers are solely responsible for ensuring that their own use of the Services complies with the laws and regulations applicable to their business. For information about how Service Buddy processes personal data, including the data of individuals in the European Economic Area and the United Kingdom, see our Privacy Policy.

10. Third-Party Services

Service Buddy integrates with and depends on third-party platforms and providers, including but not limited to Stripe, QuickBooks, Google, Twilio, email and SMS providers, and cloud hosting providers. Service Buddy is not responsible or liable for outages, downtime, data loss, pricing changes, API changes or deprecations, security incidents, or other failures or limitations of third-party providers or integrations, and may modify or discontinue an integration if the third party changes or discontinues its service. Customers must comply with the terms of any connected third-party providers. Use of a third-party integration is at the customer’s own risk.

11. Dispute Resolution & Governing Law

Governing Law: These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules.

Mandatory Pre-Dispute Notice: Before initiating arbitration or any permitted court proceeding, the party asserting a claim must send the other party written notice describing the dispute and the relief sought, and allow 60 days for good-faith informal resolution. This requirement does not apply to claims for injunctive relief regarding intellectual property or confidentiality.

Binding Arbitration: Any dispute arising under or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The arbitration and its outcome shall be kept confidential except as required by law. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property or confidential information.

Venue: Arbitration and any permitted court proceedings shall take place in Suffolk County, Massachusetts, and each party consents to personal jurisdiction there.

Class Action Waiver: To the fullest extent permitted by law, all disputes will be resolved on an individual basis only. The customer waives any right to participate in a class, collective, consolidated, or representative action against Service Buddy, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.

Jury Trial Waiver: To the extent any dispute proceeds in court rather than arbitration, each party knowingly, voluntarily, and irrevocably waives its right to a trial by jury.

Time to Bring Claims: Except where prohibited by non-waivable applicable law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim accrues, or it is permanently barred.

Governing Language: These Terms are written in English, and the English version shall control in all respects.

12. Risk Allocation

Exclusion of Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICE BUDDY SHALL NOT BE LIABLE FOR BUSINESS INTERRUPTION, DOWNTIME, LOST PROFITS, LOST REVENUE, LOST CUSTOMERS, LOST GOODWILL, LOST BUSINESS OPPORTUNITIES, LOST OR CORRUPTED DATA, COSTS OF REPLACEMENT SOFTWARE OR SERVICES, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF SERVICE BUDDY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Maximum Aggregate Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, SERVICE BUDDY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO SERVICE BUDDY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Application: These limitations apply regardless of the theory of liability — contract, tort (including negligence), strict liability, statute, or otherwise — and even if any limited remedy fails of its essential purpose. The parties acknowledge that these allocations of risk are reflected in the fees and are an essential basis of the bargain.

Indemnification: The customer shall indemnify, defend, and hold harmless Service Buddy and its employees, officers, directors, contractors, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) the customer’s use or misuse of the platform; (b) the customer’s breach of the agreement; (c) the customer’s violation of applicable law; (d) communications the customer sends through the Services, including claims under the TCPA, CAN-SPAM Act, or similar laws; and (e) the customer’s data, including claims that it was collected or used without required rights or consents. Service Buddy may participate in the defense with counsel of its choosing, and the customer may not settle any claim in a manner that imposes obligations on Service Buddy without Service Buddy’s written consent.

13. Miscellaneous

Electronic Contracting & Records: The parties agree that these Terms and related agreements may be accepted electronically, including by click-through, and that electronic signatures and acceptance are valid and binding to the same extent as handwritten signatures. Service Buddy’s electronic records — including invoices, payment records, audit logs, access logs, timestamps, and other system records — are presumed accurate absent manifest error and are admissible as evidence in any dispute or proceeding to the same extent as original paper records, and the customer waives any objection to their admissibility on the basis of their electronic form.

Export Compliance: Customers may not use the Services in violation of U.S. export laws or sanctions programs.

Force Majeure: Service Buddy is not liable for delays or failures caused by events beyond its reasonable control, including internet or telecommunications outages, cloud or hosting provider outages, cyberattacks or denial-of-service attacks, natural disasters, epidemics, government actions, labor disputes, power failures, or similar events.

Modification of Terms: Service Buddy may update these Terms from time to time. For material changes, Service Buddy will provide at least 30 days’ advance notice by email to the account email on file and by posting the revised Terms on the Site with an updated "Last Updated" date; non-material changes are effective upon posting. Continued use of the Services after the effective date of updated Terms constitutes acceptance of those Terms. A customer’s sole and exclusive remedy for a material change it does not accept is to cancel the affected subscription before the effective date, in which case Service Buddy will refund prepaid, unused fees for the remainder of a fixed term on a pro-rata basis.

Assignment: Customers may not assign or transfer these Terms, in whole or in part, without Service Buddy’s prior written consent, and any purported assignment in violation of this provision is void. Service Buddy may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Notices: Service Buddy may provide notices under these Terms by email to the account email on file or by posting within the Services, and such notices are deemed given when sent or posted. Customers are responsible for keeping their account email current. Legal notices to Service Buddy must be sent to the address in the Contact Information section, with a copy by email to accounting@servicebuddy.io.

No Waiver: Service Buddy’s failure to enforce any provision of these Terms is not a waiver of its right to enforce that provision later.

Relationship of the Parties: The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship, and there are no third-party beneficiaries of these Terms.

Copyright Complaints (DMCA): If you believe content available through the Services infringes your copyright, send a notice compliant with the Digital Millennium Copyright Act to accounting@servicebuddy.io. Service Buddy may remove allegedly infringing content and may terminate the accounts of repeat infringers.

Entire Agreement: These Terms, along with our Privacy Policy and any executed order form, constitute the entire agreement between Service Buddy and the customer, superseding all prior and contemporaneous agreements, proposals, and representations. In the event of a conflict, an executed order form controls. No terms in any customer purchase order or similar document will modify these Terms.

Severability: If any provision of these Terms is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent, and the remaining provisions remain in full force and effect.

Survival: The following provisions survive termination or expiration of the agreement: payment obligations and no-refund provisions, intellectual property and license restrictions, confidentiality, customer data warranties, limitations of liability and exclusions of damages, indemnification, dispute resolution (including arbitration, class action and jury trial waivers, and the time limit on claims), electronic records, and this survival provision.

Ruggy Cleaning App

Ruggy ("Ruggy Cleaning App") is a mobile and web-based product offered as part of the Service Buddy platform. By accessing or using Ruggy, you agree that your use is governed by these Terms. References in this agreement to "Service Buddy," "we," "us," or "our" include the Ruggy Cleaning App unless otherwise specified.

Ruggy enables users to manage rug intake, inspection, cleaning, labeling, repair, and delivery workflows. It connects directly with your Service Buddy account so that data, payments, and customer records are unified within one system.

All user responsibilities, limitations of liability, intellectual property rights, payment terms, and warranty disclaimers described in these Terms apply equally to your use of Ruggy. Any violation of these Terms within Ruggy will be treated as a violation within Service Buddy.

Ruggy may include device features specific to mobile use (e.g., camera access, barcode scanning, or image upload), which are provided to improve the functionality of the platform. Use of these features is subject to the permissions you grant on your device and to our Privacy Policy.

Contact Information

Service Buddy

3 Bessom Street, Village Plaza Suite 215, Marblehead, MA 01945

Email: accounting@servicebuddy.io · Phone: (617) 245-1766