Protecting your private information is always our priority

This Statement of Privacy applies to www.servicebuddy.io, and Service Buddy and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Service Buddy include www.servicebuddy.io. The Service Buddy website is a Service Buddy is an all-in-one field service management software that provides Customer Management, Scheduling, Estimates & Quotes, Billing & Invoicing, Reviews, and Referrals to tradespeople site. By using the Service Buddy website, you consent to the data practices described in this statement.

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Collection of your Personal Information

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In order to better provide you with products and services offered, Service Buddy may collect personally identifiable information, such as your

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• First and Last Name
• E-mail Address
• Phone Number
• Employer
• Job Title

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If you purchase Service Buddy's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

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We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

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Use of your Personal Information

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Service Buddy collects and uses your personal information to operate and deliver the services you have requested.

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Service Buddy may also use your personally identifiable information to inform you of other products or services available from Service Buddy and its affiliates.

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Sharing Information with Third Parties

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Service Buddy does not sell, rent or lease its customer lists to third parties.

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Service Buddy may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Service Buddy, and they are required to maintain the confidentiality of your information.

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Service Buddy may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Service Buddy or the site; (b) protect and defend the rights or property of Service Buddy; and/or (c) act under exigent circumstances to protect the personal safety of users of Service Buddy, or the public.

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Short Code Programs

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You will receive Short Messaging Service (SMS) from Service Buddy; please note that they are stored on your device for essential purposes such as registering for our services, Booking services, Invoice services, and any other legitimate uses with your explicit consent. We prioritize your privacy and aim to streamline your experience with Service Buddy.

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Tracking User Behavior

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Service Buddy may keep track of the websites and pages our users visit within Service Buddy, in order to determine what Service Buddy services are the most popular. This data is used to deliver customized content and advertising within Service Buddy to customers whose behavior indicates that they are interested in a particular subject area.

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Automatically Collected Information

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Information about your computer hardware and software may be automatically collected by Service Buddy. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Service Buddy website.

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Use of Cookies

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The Service Buddy website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

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Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Service Buddy pages, or register with Service Buddy site or services, a cookie helps Service Buddy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Service Buddy website, the information you previously provided can be retrieved, so you can easily use the Service Buddy features that you customized.

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You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Service Buddy services or websites you visit.

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Security of your Personal Information

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Service Buddy secures your personal information from unauthorized access, use, or disclosure. Service Buddy uses the following methods for this purpose:

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• SSL Protocol

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When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

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We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

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Right to Deletion

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Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

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• Delete your personal information from our records;
• Direct any service providers to delete your personal information from their records.

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Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

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• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

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Children Under Thirteen

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Service Buddy does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

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Data Access and Control:

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You have the right to access, modify, or delete your personal information stored by Service Buddy. To do so, please contact sales@servicebuddy.io.

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Data Portability:

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You can request a copy of your data in a commonly used format. Just reach out to us at sales@servicebuddy.io to make such a request.

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Data Use for Analytics:

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We may use your data for analysis to improve our service. Rest assured, any personally identifiable information is anonymized or pseudonymized.

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User Consent for Cookies:

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We use cookies for various purposes, including analytics and advertising. You can manage your cookie preferences in your account settings.

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Cross-Border Data Transfers:

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Your data may be stored and processed in multiple countries. We ensure that international data transfers meet data protection standards.

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Data Deletion Process:

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When you request the removal of your data or when it's no longer needed, we securely delete it. The timeframe for data retention varies.

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Incident Response:

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In case of a data breach, we will promptly notify affected users and relevant authorities as required by law.

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Updates to Privacy Policy:

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We'll notify you of any major changes to this Privacy Policy through email and prominent notices on our website. Your continued use of our service after changes indicates your acceptance.

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California Residents:

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If you're a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

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International Users:

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Our privacy practices comply with various international privacy regulations, including GDPR for users in the European Union.

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Legal Basis for Data Processing:

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We process your data based on legal grounds such as consent, contractual necessity, legitimate interests, or legal obligations,

as required by data protection laws.

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Data Protection Officer (DPO):

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If you have any privacy-related inquiries, you can reach out to our Data Protection Officer.

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Disconnecting your Service Buddy Account from Third Party Websites

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You will be able to connect your Service Buddy account to third party accounts. BY CONNECTING YOUR SERVICE BUDDY ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their Customer Portal. Users may also contact us via email or telephone.

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E-mail Communications

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From time to time, Service Buddy may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Service Buddy or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Service Buddy, you may opt out of such communications by Customers may unsubscribe from emails by "replying STOP".

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Changes to this Statement

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Service Buddy reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

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Ruggy Cleaning App

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Ruggy is part of the Service Buddy platform and follows the same privacy and data protection standards described in this policy. When you use Ruggy, we collect and process data in the same secure environment as Service Buddy.

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Information Collected Through Ruggy

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‍When using the Ruggy Cleaning App, we may collect:

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• Customer names, contact details, and service preferences
• Rug details, notes, tags, and associated photos
• Job and cleaning data (inspection notes, fiber type, damages, etc.)
• Payment and transaction-related information when processed through Service Buddy
• Device metadata necessary to operate Ruggy (e.g., device type, app version, crash reports)

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Ruggy may request permission to access your device’s camera, photo library, or file storage solely for attaching images to job records. This data is used exclusively within your Service Buddy account and not shared with third parties unless required for platform functionality (e.g., secure payment processing, storage providers).

We do not collect biometric, geolocation, or background data through Ruggy. All information entered in Ruggy is encrypted in transit and at rest and is governed by the same retention, deletion, and access rights outlined in the Service Buddy Privacy Policy.

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By using Ruggy, you consent to this data being processed in accordance with Service Buddy’s Privacy Policy.

For questions or privacy inquiries related to Ruggy, please contact:accounting@servicebuddy.io

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Contact Information

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Service Buddy welcomes your questions or comments regarding this Statement of Privacy. If you believe that Service Buddy has not adhered to this Statement, please contact Service Buddy at:

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Service Buddy

3 Bessom Street

Village Plaza Suite 215

Marblehead, MA 01945

Email Address: sales@servicebuddy.io

Telephone number: 617-245-1766

Effective as of November 01, 2022