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Frequently Asked Questions
What is Service Buddy?
Service Buddy is an all-in-one operating system built for flooring, carpet and rug stores. It streamlines scheduling, quotes, payments, inventory, and client communication—so you can run faster and more profitably.
How is Service Buddy different from other software?
Unlike generic CRMs or older POS systems such as Broadlume, Cyncly, or QFloors, Service Buddy is built specifically for flooring retailers. It replaces spreadsheets, whiteboards, and outdated systems with one modern AI-powered platform designed for today’s flooring businesses.
Do I need to replace QuickBooks or my accounting system?
No. Service Buddy integrates directly with QuickBooks Online. Most of our customers use QuickBooks Online for accounting while running their daily operations inside Service Buddy.
What size business is Service Buddy designed for?
We serve independent flooring stores, multi-location flooring retailers, and everything in between. If you manage customers, quotes, jobs, or inventory, Service Buddy is built for you.
How long does onboarding take?
Onboarding takes about 3 hours of your team’s time spread across a week, and most businesses are fully live in 5 days or less. We handle the setup, training, and customization so you can stay focused on running your business.
Can I transfer my existing data into Service Buddy?
Yes. We help migrate customer data, products, and inventory from spreadsheets, QuickBooks Online, or other systems so you don’t have to start from scratch.
How does Service Buddy help me get paid faster?
Our built-in processor, BuddyPay, lets you store cards on file, accept Apple Pay, ACH, and credit cards, and send digital quotes and invoices with one-click approvals and payments.
Is Service Buddy mobile-friendly?
Yes. Service Buddy works seamlessly on desktop, tablet, and mobile—so your team can manage jobs, payments, and customer updates from anywhere.
How secure is Service Buddy?
We use bank-grade encryption, PCI-compliant payment processing, and secure cloud hosting to ensure your customer and business data are always protected.
What support is included?
You get direct access to our team for training, onboarding, and ongoing support. Because we’re family-owned, we treat every customer like a partner, not a ticket number.