Redi-Cut Carpets Runs Quotes, Jobs, Inventory, and Payments in One Platform with Service Buddy

Overview

Location: Westport, CT

‍Specialty: High-end carpet remnants and in-stock rolls for interior designers

‍Team Size: 15+

‍Focus: Enhancing speed, quote accuracy, and team coordination

‍Solution: Service Buddy’s flooring operations platform

‍Impact: Faster quotes, centralized tracking, designer-friendly service at scale

Building on a Strong Foundation

Redi-Cut Carpet has earned its reputation for excellent service and fast-turnaround access to luxury carpet remnants and in-stock rolls. Their client base includes a discerning group of interior designers who rely on speed, responsiveness, and deep product knowledge.

With growing demand and a growing catalog, Redi-Cut looked to modernize their operations while maintaining the exceptional service designers have come to expect.

They weren’t looking to reinvent their process—just make it more efficient and scalable. That’s where Service Buddy came in.

The Turning Point: Finding the Right Fit

“We’ve been looking for a software for a number of years and there weren’t good options. Some told us we’d need two weeks of training—and their product wasn’t even that good. It was crazy.” – Matt Arnowich

Redi-Cut had seen other solutions on the market, but none felt like they truly understood the high-touch, high-speed world of designer-driven carpet sales.

Service Buddy did.

What Redi-Cut Can Do Now

Since adopting Service Buddy, Redi-Cut has unlocked key capabilities that make their team even more responsive and professional:

🚀 Quotes Designers Can Approve in Minutes

Using tailored templates, Redi-Cut now sends polished, branded quotes in under 5 minutes—no back-and-forth needed.

💳 Collect Payments Anywhere, Instantly

Redi-Cut can now accept payments in-store or remotely via Apple Pay, credit card, or ACH. Clients pay on the spot from any device—no chasing and fully built into Service Buddy.

🛆 Clear Job History for Every Designer

Every conversation, quote, and update lives in one place—making designer collaboration seamless.

🧰 Effortless Onboarding and Team Handoff

New hires and team members can jump into any job without missing context or chasing emails.

✏️ No More Forgotten Follow-Ups

Automatic task creation ensures every inquiry and quote gets followed up on, every time.

“It’s not just about saving time. It’s about being able to grow without burning out.”

Results at a Glance

✅ 75% faster quote creation

✅ 100% visibility on designer communication

✅ Centralized job tracking for every team member

What’s Next for Redi-Cut?

Redi-Cut continues to evolve with Service Buddy, focusing on:

Automating deposit collection for faster cash flow

Digitally managing remnant inventory

Speeding up designer onboarding with clean job histories

A True Partnership

Redi-Cut Carpet didn’t reinvent their process—they enhanced it. Service Buddy helped their team stay true to what they do best while removing the operational friction that slowed them down.

With more time to focus on designers and a system that grows with them, Redi-Cut is setting a new standard for service in the high-end carpet space.

Want Results Like Redi-Cut?

If you’re ready to modernize your operations without giving up your personal touch, Service Buddy is here to help.

👉 Book a demo and see how fast your team can move with the right system in place.

Frequently Asked Questions

How quickly can we get started?

‍Most teams are up and running within a a few hour—no drawn-out training required. Redi-Cut was up in running in 4 hours.

Can Service Buddy help track remnants and in-stock rolls?

‍Yes—we support digital inventory tracking that works great for high-end remnants.

Is this made for designer-driven flooring businesses?

‍Absolutely. Service Buddy is built for high-touch teams like yours.