Concord Imports and Service Buddy Announce Strategic Partnership to Empower Flooring Retailers
Service Buddy and Concord Imports announce a strategic partnership to help flooring retailers streamline operations and grow with premium products and modern software.
Concord, MA & Boston, MA — May 28, 2025 — Concord Imports, a leading sales agency representing premier carpet and rug manufacturers since 1980, and Service Buddy, the modern operating system for flooring businesses, have joined forces to offer flooring retailers a powerful blend of premium product access and modern technology—designed to simplify operations and drive growth.
This partnership brings together Concord Imports’ curated product portfolio and long-standing industry relationships with Service Buddy’s all-in-one platform tailored for flooring professionals. Retailers will benefit from faster quoting, real-time inventory visibility, and simplified workflows—giving them more time to focus on sales and service.
“Our mission has always been to help retailers source the world’s finest rugs and carpets,” said Thomas Livingston, Director at Concord Imports.
“Partnering with Service Buddy allows us to extend that mission by giving our clients the tools they need to operate more efficiently and serve customers at a higher level.”
“Concord Imports has been a cornerstone of the luxury flooring market for over 40 years,” added Tom Strachan, CEO of Service Buddy.
“By partnering, we can now equip more retailers with best-in-class products and technology under one roof. It’s a natural fit—and we’re excited for what this unlocks for the industry.”
Concord Imports Joins Forces with Service Buddy to Drive Growth for Flooring Retailers
About Concord Imports:
Founded in 1980, Concord Imports is a trusted sales agency representing a select group of carpet and rug manufacturers and importers. With a reputation for quality and service, Concord Imports offers a synergistic mix of area rugs, broadlooms, and design-forward floor coverings. Learn more at here
About Service Buddy:
Service Buddy is the all-in-one software platform built for flooring & rug companies. From quoting and scheduling to job tracking, inventory and payments, Service Buddy helps flooring businesses run smarter, communicate better, and grow faster. View more here
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