Meet Service Buddy at Cover Connect New York 2026 (Booth A19)

Meet Service Buddy at Cover Connect New York 2026 (Booth A19)

Service Buddy is exhibiting at Cover Connect New York 2026 — September 26–28 at the Metropolitan Pavilion in Manhattan, Booth A19, right by the coffee lounge.

If you run a rug or flooring showroom, stop by to see the modern CRM and point-of-sale platform that retailers are switching to: customers, inventory, quotes, approvals, cleaning and repair jobs, payments, and scheduling, all in one place.

This post covers what the show is, why it matters if you sell handmade rugs, and what you'll actually see at our booth.

Cover Connect New York is one of the few times each year the high-end rug trade gathers under one roof. It's also the right setting to ask a question most showroom owners put off: is the software running your store actually built for how a rug business works? We'll get to that. First, the details you need to plan your visit.

Cover Connect New York 2026: the essentials

Cover Connect New York is the leading annual trade fair for high-end rug brands, curated and hosted by COVER magazine. Now in its sixth-plus edition, the show brings around forty hand-selected rug brands together in an intimate, trade-only setting that serious international buyers and design professionals plan their September around.

Here's what you need to know:

Reception is in the Metropolitan Pavilion, with the two neighbouring venues joined into one show floor. The brands on display span premier production from Nepal, India, Turkey, and Afghanistan — traditional, transitional, and contemporary — so it's as much a sourcing trip as it is a chance to see where the market is heading. If you haven't booked yet, register here and reserve a hotel early; the recommended rooms go fast.

Why a software company is exhibiting at a rug show

Fair question. Cover Connect is a room full of weavers, importers, and showroom owners — not exactly a tech conference. That's precisely why we're there.

Most rug and flooring showrooms are still run on a patchwork: a generic CRM that doesn't understand a rug, a separate point-of-sale that doesn't know what a special order is, spreadsheets for inventory, a card terminal by the register, and someone's memory for who still owes a balance. It works, until it doesn't — and the cost shows up as unsigned quotes, uncollected deposits, and hours lost every week to matching payments and chasing "where's my order?" calls.

Service Buddy was built specifically for how a rug and flooring business actually runs, which is a very different animal from a coffee shop or a boutique. Big tickets. Jobs that run for weeks. Deposits that fund the material you're about to order. Cleaning and repair work alongside sales. A balance to collect on delivery day. Generic software ignores all of that. We didn't.

What you'll see at Booth A19

Come by and we'll walk you through a live showroom setup — no slideshow. The platform brings the whole business into one place:

• Customer management that fits a rug business. Every customer, quote, job, and past purchase in one record — so anyone on the floor can answer "what did the Hendersons buy in 2022, and what do they still owe?" without digging.
• Quotes and approvals customers can sign from their phone. Build an itemized digital proposal, send it, and let the customer approve and pay a deposit in one step — before you commit a dollar to a special-order roll.
• Payments built into the job, not bolted on. BuddyPay ties every deposit and balance to the right job automatically, chases overdue balances on its own, and syncs to QuickBooks Online — so nobody re-keys anything or spends Friday afternoon matching bank deposits.
• Inventory, cleaning, and repair jobs in the same system. Track rolls and pieces, schedule pickups and installs, and run cleaning and repair tickets without a second tool.
• Reporting that tells you where the money is. See open balances, deposits collected, and sales across every job without building a spreadsheet.

If you're weighing whether it's time to move off your current setup, that's exactly the conversation we're there to have. Bring your hardest "but does it handle…?" question.

Trusted by rug and flooring retailers already

Service Buddy isn't a concept looking for its first customer. It already runs the floor at showrooms including David E. Adler Fine Rugs, Anabel's Oriental Rugs, PRG Rugs, Dover Rug & Home, and Redi-Cut Carpets & Rugs, among many others. If you know those names, you know they don't switch software on a whim.

We're based in the Boston area and built this alongside working showrooms — which is why it handles the parts of the job other platforms pretend don't exist.

Plan your visit

Cover Connect New York runs September 26–28, 2026 at the Metropolitan Pavilion and Altman Building in Manhattan. Admission is free for the trade, but registration is required.

1. Register for the show and RSVP for the Sunday-night Party while you're at it.
2. Book a hotel early — the show offers discounted rates at four nearby hotels.
3. Find us at Booth A19, right by the coffee lounge. Grab a coffee, and let's talk about what your store's software should actually be doing for you.

Can't make it to New York but want to see the platform? Reach out any time — we're happy to walk you through it.

See you in New York.