Island Carpet Chooses Service Buddy: Why a 20-Year Flooring Leader Made the Switch

Who Is Island Carpet?

Island Carpet, Tile & Hardwoods is more than just a flooring store. They’ve built their business on craftsmanship and service, offering hardwood, vinyl plank, tile, and carpet solutions for homes and commercial projects across Newport and the surrounding communities. From stair runners to specialty boat flooring, their team has earned the trust of customers looking for both style and durability.

But like many flooring retailers, running the back office wasn’t always as smooth as their installs.

The Challenge

For years, flooring businesses like Island Carpet have faced the same hurdles:

• Quotes created manually or scattered across files
• Jobs tracked with outdated systems or pen-and-paper
• Customer data stored in different places
• Payments and invoices managed outside of their main workflows

While the team at Island Carpet continued to deliver exceptional flooring solutions, they needed a way to streamline operations, save time, and deliver an even better customer experience.

The Solution: Service Buddy

That’s where Service Buddy comes in. Designed specifically for flooring, rug, and carpet retailers, Service Buddy brings quotes, jobs, inventory, payments, and customer communication into one modern platform.

As the Island Carpet team put it:

“We’ve been in this business for decades and this is the first platform I’ve seen that is a perfect fit for our industry.”

This perspective carries weight. When seasoned flooring professionals say a platform is “the first perfect fit,” it confirms what we’re hearing across the country: the industry is ready for software built for its unique workflows.

The Results & Future Outlook

By moving to Service Buddy, Island Carpet gains:

• One system of record for quotes, jobs, and customer data
• Real-time inventory visibility to eliminate manual tracking
• Streamlined payments and invoicing directly inside the platform
• Better customer communication with digital updates and approvals

The result: less time managing operations, more time focusing on customers, and a stronger foundation for growth.

Island Carpet joins a growing list of flooring retailers nationwide who are modernizing their businesses with Service Buddy. From family-owned rug galleries to multi-location flooring showrooms, the industry is upgrading to tools that match their craft.

Welcoming Island Carpet to the Service Buddy Family

We’re proud to partner with Island Carpet, Tile & Hardwoods as they take this step forward. Their decades of expertise paired with Service Buddy’s purpose-built technology is a powerful combination — one that sets the standard for how flooring businesses can operate smarter, faster, and more profitably.

If your business is ready to make the same leap, we’d love to show you how Service Buddy can help.

👉 Book a Demo today and see why flooring leaders nationwide are choosing Service Buddy.But like many flooring retailers, running the back office wasn’t always as smooth as their installs.

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