Big Customer Wins: How Flooring and Rug Companies Are Thriving with Service Buddy

How Flooring and rug Companies Are Thriving with Service Buddy

Why Flooring Businesses Need Smarter Tools to Succeed

The flooring and rug industry has never been more competitive. Between handling customer requests, managing inventory, scheduling installations, processing payments, and following up on sales, businesses that rely on outdated systems are struggling to keep up.

The good news? Companies that embrace modern technology are seeing massive improvements in efficiency, revenue, and customer satisfaction.

At Service Buddy, we’ve helped flooring and rug businesses:

• Close deals faster with digital quotes and approvals
• Reduce missed sales by improving follow-ups and automation
• Streamline operations with centralized job tracking and real-time updates
• Increase customer satisfaction through better communication and transparency
• But don’t just take our word for it. In this article, we’re showcasing real flooring and rug companies that transformed their businesses using Service Buddy.
• Mal Elfman’s Flooring: Unlocking Efficiency & Growth
• Location: Waltham, MA
• Years in Business: 100+
• Big Win: Automating operations to boost productivity
• Mal Elfman’s Flooring is a trusted name in Boston, known for high-quality flooring installations and outstanding customer service. But even with over a century of experience, their team faced serious operational inefficiencies.

The Challenge:

• Slow, manual workflows meant that sales and service teams were constantly playing catch-up
• Tracking jobs and following up with customers was difficult without a central system
• Their existing process caused delays in closing deals and lost sales opportunities

How Service Buddy Helped:

• Automated job tracking, allowing the team to monitor project progress in real-time
• Digitized quoting system, reducing approval times and improving cash flow
• Centralized customer database, so sales reps always had the latest client history
• The Results:
• Increased operational efficiency, saving hours per week
• Faster response times, leading to more closed deals
• Better organization, ensuring jobs stay on track without delays
• What They Said:
•  "We wanted to partner with Service Buddy because not only do they have a great flooring CRM, but they really care about their customers’ success and are available when we need them."
• Read the full case study →
• Persian Rug Gallery: A Unified System for Sales & Cleaning
• Location: Nashua, NH
• Years in Business: 70+
• Big Win: Consolidating sales, repairs, and cleaning into one platform
• Persian Rug Gallery had an issue that many rug businesses face: they weren’t just selling rugs; they were also managing cleaning and repair services. But their disconnected systems created inefficiencies.

The Challenge:

• Tracking rugs across multiple services—cleaning, repair, and sales—was chaotic
• Customers had no easy way to check service progress, leading to frustration
• QuickBooks and manual logs weren’t enough to keep everything running smoothly

How Service Buddy Helped:

• Integrated scheduling and job tracking, eliminating confusion and delays
• Automated customer updates, keeping clients informed every step of the way
• One platform for sales and services, reducing manual work and errors

The Results:

• More repeat business because customers now trust the process
• Faster turnaround times for cleaning and repairs
• Improved customer satisfaction, leading to more 5-star reviews
• What They Said:
•  "We needed a system that could handle both sides of our business—rug sales and cleaning. Service Buddy made that happen seamlessly."
• Read the full case study →
• Magarian Rug: Streamlining Operations for a Generational Business
• Location: Marblehead, MA
• Years in Business: 30+
• Big Win: Cutting quote approval times from days to hours
• Magarian Rug had an outdated system that made quoting and job tracking frustrating.‍

The Challenge:

• Quote approvals took too long, resulting in lost revenue
• No real-time tracking, meaning jobs were harder to manage
• Slow invoicing and payment collection hurt cash flow

How Service Buddy Helped:

• Digital quotes & e-signatures, reducing approval times drastically
• Automated job tracking, ensuring no project gets lost in the shuffle
• Integrated payments, making it easier for customers to pay on time

The Results:

• Closed more deals faster with instant quote approvals
• Fewer unpaid invoices thanks to improved billing processes
• Happier customers due to better communication and transparency
• What They Said:
•  "Our old system worked, but it wasn’t efficient. Service Buddy helped us streamline everything, and our customers love how easy it is to approve quotes and track their rugs."
• Read the full case study →
• Parker Carpet: Boosting Sales & Reducing Operational Bottlenecks
• Location: Massachusetts
• Years in Business: 20+
• Big Win: Automating scheduling, invoicing, and customer follow-ups
• Parker Carpet needed to increase revenue and reduce inefficiencies.

The Challenge:

• Inconsistent follow-ups caused missed sales
• Manual invoicing delayed payments
• Missed appointments due to lack of automated scheduling

How Service Buddy Helped:

• Automated invoicing, reducing outstanding payments
• Faster sales follow-ups, ensuring more closed deals
• Appointment reminders, leading to fewer no-shows

The Results:

• More consistent cash flow with better invoicing
• Higher sales conversions due to improved follow-ups
• Better efficiency in job scheduling and execution
• What They Said:
• "We like working with small businesses that understand our needs and are genuinely invested in our success"
• Read the full case study →
• How Service Buddy Can Transform Your Flooring or Rug Business
• If you’re dealing with slow quotes, inefficient scheduling, lost revenue, or messy job tracking, these success stories show that Service Buddy can help your business scale faster.

Key Benefits of Service Buddy:

• Faster Quotes & Approvals = More sales, fewer lost opportunities
• Automated Job Tracking = Less stress, more efficiency
• Seamless Payment Processing = Fewer overdue invoices
• Happier Customers = More referrals & repeat business
• Take the Next Step
• Want to streamline your operations and increase revenue like these companies?
• Book a Free Demo
• Learn More
• Your next big win starts with Service Buddy.