The modern RMPro alternative for rug retailers
RMPro has served rug stores for a long time, and you know what running on it feels like in 2026: an interface from another era, training that takes weeks before staff can do anything useful, customers expecting digital proposals and Apple Pay the system wasn't built for, and a support process that feels less like a partnership every year. Around it, the workarounds pile up — spreadsheets, sticky notes, follow-up emails, a whiteboard for the pickups RMPro can't easily track. Service Buddy is the modern flooring and rug retail platform that rug retailers like Anabel's Oriental Rugs and David Adler chose instead.
What changes when you move from RMPro to Service Buddy
Digital proposals customers sign and pay in one click.
A customer who's been quoted a $14,000 rug expects to approve and pay a deposit from their phone — not wait for a printed sheet. Service Buddy's digital proposals are clean, branded, mobile-first, and built for sign-and-pay in one click. Apple Pay, ACH, or card. Our customers report 90% faster approvals.
Pickups, deliveries, cleanings, and repairs — finally in one place.
Rug retail is a service business, and most rug stores are running their service workflows on a mix of paper, whiteboards, and follow-up calls. Service Buddy puts every pickup, delivery, cleaning, and repair into one calendar — visible to your team, with reminders going out automatically.
BuddyAI sitting inside the platform — not bolted on.
BuddyAI answers questions about your business in plain English, catches errors on quotes before they go out, and pulls up customer purchase history instantly. It's a teammate inside the same tool your staff already uses.
Support that picks up the phone.
Talk to any RMPro store and the support story comes up quickly. Service Buddy is family-owned. Our founders are personally involved in onboarding, and our team answers when you call. You're a partner, not a ticket number.
Service Buddy vs RMPro
A direct comparison of capabilities most flooring and rug retailers care about.
| Capability | Service Buddy | RMPro |
|---|---|---|
| Built for flooring, carpet, AND rug retailers | ✓ | Rug-only |
| Digital proposals with one-click sign + pay | ✓ | × |
| Native payments (cards, ACH, Apple Pay) | ✓ | Integration |
| AI built into the platform | ✓ | × |
| Modern cloud interface (built for 2026, not 1995) | ✓ | × |
| Two-way QuickBooks Online sync | ✓ | × |
| Founder-accessible, family-owned support | ✓ | × |
| Hands-on, founder-led onboarding | ✓ | × |
| Live in 5 days | ✓ | × |
Onboarding that's hands-on, founder-led, and built around your success.
This is the part most software companies treat as a hand-off. We treat it as the most important thing we do. We're family-owned, our founders are personally involved in onboarding, and our entire team is wired around one outcome: making sure your store is successful from day one. When something breaks at 4pm on a Saturday, you're talking to people who know your store by name — not a roll-up support queue.
Founder-led
Our founders sit in on implementations. You're talking to the people who built the product.
Hands-on
We build your customer list, product catalog, pricing, and workflows with you. We sit with your team during go-live week.
Live in 5 days
With you weekly through the first 30. Checking in on the metrics that matter through the first quarter.
Real partnership
Family-owned. You call, we pick up. That's the only way we know how to work.
What we bring with us from RMPro
Our team handles the export and import directly. You stay focused on running the store.
- ✓Customers— full CRM records, contacts, notes, and tags.
- ✓Products and pricing— SKUs, vendor cost, retail pricing, and categories.
- ✓Pricing tiers— contractor, designer, and other custom pricing levels for trade and key customers.
- ✓Vendors— supplier records and purchase history.
- ✓Open quotes, work orders, and jobs— so nothing in flight gets dropped.
- ✓Sales history— including per-customer purchase history, for reporting continuity.
- ✓Photos and documents— attached to customers and jobs.
Service Buddy replaced the POS system we used for 20+ years. It's changed the game for us. I've seen Service Buddy transform how flooring businesses like Dover Rug operate and grow.
Hasan Jafri — Dover Rug & Home, on running his rug business on Service Buddy
How the move from RMPro works
You get a person from day one
A dedicated implementation manager with real experience moving rug retailers off legacy systems — and direct access to our founders the whole way through.
We migrate your data, with you
We handle the export from RMPro and the import into Service Buddy. You review it with your implementation manager.
Live in 5 days
Hands-on training before go-live. Your implementation manager — and our founders — stay with you through the first weeks and the first quarter.
RMPro to Service Buddy — frequently asked questions
Which rug retailers have switched from RMPro to Service Buddy?
Anabel's Oriental Rugs and David Adler are among the rug retailers who switched from RMPro to Service Buddy.
How long does it take to switch from RMPro to Service Buddy?
Most rug retailers are fully live on Service Buddy in 5 days. Onboarding takes about 3 hours of your team's time, spread across a week. Our team handles the data migration from RMPro.
What data comes over from RMPro?
Customers (CRM records, contacts, notes, tags), products and pricing (SKUs, vendor cost, retail pricing, categories), pricing tiers (contractor, designer, custom), vendors and purchase history, open quotes / work orders / jobs, sales history including per-customer purchase history, and photos and documents attached to records all come across.
Do I need to give up QuickBooks Online if I switch from RMPro?
No. Service Buddy has a two-way QuickBooks Online integration. Most customers run QBO for accounting while running daily operations inside Service Buddy.
What kind of support does Service Buddy provide?
Direct access to the people who built the product. We're family-owned. Our founders are personally involved in onboarding, and our team picks up the phone when you call. Book a demo and you'll see what we mean.
See Service Buddy in action with a live demo
Everything you need to run your flooring business, Service Buddy is your all-in-one management platform.