The modern Pacific Solutions alternative for flooring retailers
Pacific Solutions is the longest-running name in flooring software. JobRunner and FloorManager were the answer back when "going mobile" meant a flip phone and a fax machine. The platform has done deep work in commercial flooring for decades — and in those decades, the business has been bought and sold multiple times, most recently rolled into Cyncly. Every transition reshapes the roadmap and the support team. Service Buddy is the opposite: independent, family-owned, cloud-native, built for how flooring retailers sell in 2026, and live in 5 days — with founders personally on the call.
What changes when you move from Pacific Solutions to Service Buddy
Live in 5 days, not 5 months.
Enterprise flooring software was designed to be heavy — long implementations, classroom training, server hosting line items. Service Buddy gets most stores fully live in 5 days, with about 3 hours of your team's time spread across a week. Our team handles the data work.
Cloud-native, mobile-first. No server hosting required.
If your current setup still involves "server hosting" line items, you know the cost. Service Buddy is fully cloud. Your installers work jobs from their phones. Your salespeople quote on iPads from the showroom floor. Your manager pulls real-time margin reports from anywhere. Updates happen automatically — no IT consultant, no upgrade weekends.
Digital proposals and BuddyPay built in.
Service Buddy is designed around the customer experience: digital proposals signed and paid in one click, automatic invoice reminders, stored cards on file, ACH and Apple Pay native. Our customers report 90% faster approvals.
A two-way QuickBooks Online sync, not "Enterprise Financials".
Most flooring retailers already use QuickBooks Online — and so does their CPA. Service Buddy keeps QuickBooks exactly where it is and our two-way sync handles invoices, payments, customers, items, and tax codes automatically. One fewer system to learn. One fewer license to renew.
Independent and family-owned — not the next roll-up.
JobRunner and FloorManager have changed hands multiple times. The latest stop is Cyncly — a larger roll-up that owns several flooring software brands. Every acquisition shifts the roadmap and shuffles the support team. Service Buddy is independent and family-owned. Our roadmap is shaped by the flooring stores we serve. When you call us, the people who built the product are on the other end of the line.
Service Buddy vs Pacific Solutions
A direct comparison of capabilities flooring retailers care about.
| Capability | Service Buddy | Pacific Solutions |
|---|---|---|
| Built for flooring, carpet, and rug retailers | ✓ | ✓ |
| Cloud-native, no server hosting required | ✓ | × |
| Mobile + tablet native, not add-on | ✓ | PS Mobile add-on |
| Digital proposals with one-click sign + pay | ✓ | × |
| Native payments (cards, ACH, Apple Pay) | ✓ | Cyncly add-on |
| AI built into the platform | ✓ | × |
| Two-way QuickBooks Online sync | ✓ | × |
| Independent & family-owned | ✓ | × |
| Founder-accessible, hands-on support | ✓ | × |
| Live in 5 days, not 5 months | ✓ | × |
Onboarding that's hands-on, founder-led, and built around your success.
Enterprise legacy software treats onboarding as a separately-priced services engagement. We treat it as the most important thing we do, and it's included. We're family-owned, our founders are personally involved in every implementation, and our entire team is wired around making sure your store is successful from day one.
Founder-led
Our founders sit in on implementations. You're talking to the people who built the product.
Hands-on
We build your customer list, product catalog, pricing, and workflows with you.
Live in 5 days
With you weekly through the first 30. Checking in on the metrics that matter through the first quarter.
Real partnership
Family-owned. Not a roll-up. You call, we pick up.
What we bring with us from Pacific Solutions
Our team handles the export and the import. You stay focused on running the store.
- ✓Customers— full CRM records, contacts, notes, and tags.
- ✓Products and pricing— SKUs, vendor cost, retail pricing, and categories.
- ✓Pricing tiers— contractor, designer, and other custom pricing levels for trade and key customers.
- ✓Vendors— supplier records and purchase history.
- ✓Open quotes, work orders, and jobs— so nothing in flight gets dropped.
- ✓Sales history— including per-customer purchase history, for reporting continuity.
- ✓Photos and documents— attached to customers and jobs.
- —Internal GL data— stays where it belongs. Your accounting lives in QuickBooks Online.
Contempo traded outdated systems for modern, easy-to-use software with Service Buddy. Finally, flooring software that works for you — not against you.
Brandon Bayer — Contempo Floors
How the move from Pacific Solutions works
You get a person from day one
A dedicated implementation manager experienced in moving stores off heavy enterprise systems — and direct access to our founders.
We migrate your data, with you
We handle the export and the import. Your implementation manager helps validate and clean up where needed.
Live in 5 days
Hands-on training before go-live. Your implementation manager and our founders stay with you through the first weeks.
Pacific Solutions to Service Buddy — frequently asked questions
How long does it take to switch from Pacific Solutions to Service Buddy?
Most flooring retailers are fully live on Service Buddy in 5 days — even coming from enterprise systems like JobRunner or FloorManager. Onboarding takes about 3 hours of your team's time.
What data comes over from JobRunner or FloorManager?
Customers (CRM records, contacts, notes, tags), products and pricing (SKUs, vendor cost, retail pricing, categories), pricing tiers (contractor, designer, custom), vendors and purchase history, open quotes / work orders / jobs, sales history including per-customer purchase history, and photos and documents attached to records all come across. Your internal GL stays where it belongs — your accounting moves to QuickBooks Online via Service Buddy's two-way sync.
Why does the acquisition history matter?
Pacific Solutions has been bought and sold multiple times over its history, most recently rolled into Cyncly. Every acquisition reshapes product roadmaps and shuffles the support team. Service Buddy is independent and family-owned — the roadmap is shaped by flooring stores, not by acquirers.
Do I need server hosting or IT support?
No. Service Buddy is fully cloud-native. Your team logs in from any device. Updates happen automatically. No server, no IT consultant, no version upgrades.
What kind of support does Service Buddy provide?
Direct access to the people who built the product. We're family-owned, our founders are personally involved in onboarding, and our team picks up the phone when you call — not a roll-up support queue.
See Service Buddy in action with a live demo
Everything you need to run your flooring business, Service Buddy is your all-in-one management platform.