Featured in Rug Insider’s Summer 2025 Issue

In their Summer 2025 Issue, Rug Insider Magazine explored how top rug businesses are evolving—and why outdated systems are no longer cutting it. The piece highlighted Service Buddy as the platform leading the way in streamlining operations, improving customer experience, and giving retailers a modern edge.

Here’s a lightly adapted version of that article for our readers.

The Future of Rug Businesses: Why Digital Tools Are No Longer Optional

For decades, the rug and carpet business has run on relationships, reputation, and repeat customers. But behind the scenes, many companies are still using whiteboards, spreadsheets, and paper-based systems built for another era.

That used to work. It doesn’t anymore.

Today’s customers expect:

• Real-time updates
• Digital quote approvals
• Online payments
• Faster service

If your business can’t deliver that, you're creating friction—for your customers and your team.

Manual Tools Are Slowing You Down

When job info lives on a whiteboard or in someone’s head, when quotes are PDFs no one can sign online, when inventory is managed in Excel—things get missed. Sales slow down. Customers wait. Teams lose track.

Legacy tools weren’t built for today’s reality. A single job might include a showroom visit, warehouse pickup, cleaning, repair, and installation. Managing all that manually doesn’t work.

Modern platforms like Service Buddy unify everything in one place—quotes, jobs, payments, inventory, and client communication—designed specifically for rug and flooring businesses.

Businesses Already Making the Shift

Forward-looking retailers aren’t waiting. They’re leading the change.

Take Persian Rug Gallery. They used to manage quotes, job tracking, and communication with separate tools. The result? Internal confusion and delays.

After switching to Service Buddy, they consolidated everything—so they could move faster, deliver better service, and give their customers a more polished experience.

As Kathryn from PRG put it:

“We were managing sales, cleaning, and repairs with separate tools. It created confusion internally, and delays for customers.”

Technology Is Becoming Part of the Product Conversation

We’re seeing it across the board: software, suppliers, and showrooms are aligning.

One example is our partnership with Concord Imports. While Concord provides premium rugs and carpets, Service Buddy powers the backend—so retailers can manage sales, deliveries, and communication with customers more effectively.

The result? A better customer experience from end to end.

You Don’t Need to Overhaul Everything to Start

Digitizing doesn’t mean giving up what works. It means removing the slow, manual parts that waste your time.

Most businesses lose hours in the same areas:

• Following up on unpaid invoices
• Chasing quote approvals
• Manually scheduling pickups and jobs

Service Buddy removes that friction—so your team gets more done, and your customers stay in the loop.

2025 Expectations Require 2025 Tools

Your rugs might still be hand-knotted. But your systems can’t be.

If you're still relying on whiteboards, phone tag, and paper receipts—you're falling behind. Customers want:

• Quotes sent by text or email
• Status updates they don’t have to ask for
• Payments they can make with a click

Modern platforms like Service Buddy give you that—and more.

Final Word

There are two types of rug businesses right now:

Those modernizing. And those falling behind.

The rug businesses that grow this decade won’t just have the best inventory. They’ll have the best systems.

Service Buddy was built for that—designed around the exact workflows flooring and rug retailers use every day.

Want to See It in Action?

Visit ruginsider.com to read the full Summer 2025 issue.

Or, book a demo to see how Service Buddy can help you streamline your business without giving up what already works.

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