Why Service Buddy’s Latest Release Is a Game-Changer for Flooring Stores

In the flooring business, time is money—and clarity is everything. Whether you're managing a showroom, running installation crews, or handling customer quotes, the way you communicate can either move deals forward or cause costly delays.

That’s why Release 72 from Service Buddy is a big deal. These updates aren’t just feature fluff—they directly solve everyday headaches flooring stores face, especially if you’re upgrading from spreadsheets, QuickBooks, or scattered tools.

Let’s walk through what’s new, and more importantly, how these updates can help you win more jobs, simplify operations, and improve customer trust.

Attach Photos & Docs to Emails—Without Losing Track of Anything

What’s new: You can now add photos and documents to any outgoing quote, job, invoice, or purchase order email—right from Service Buddy. Even better, the system automatically stores that email and its attachments in your job’s Internal Notes.

Why it matters for flooring stores:

Let’s say you’re quoting a carpet installation. The homeowner wants to see photos of similar projects you’ve done. Before, your team might’ve had to fumble through Google Drive or send a separate email. Now? Just drag the photos into your quote email, hit send, and Service Buddy logs it all—no extra steps.

Hide Line-Item Details to Prevent Price Shopping

What’s new: You can now toggle off QTY, Unit Price, or Total for individual line items. This means you can bundle your pricing into packages, without showing customers every single calculation.

Why it matters for flooring stores:

Most customers don’t understand the difference between “6 lb pad” and “8 lb pad”—but they’ll price shop you on it anyway. With this update, you can present a simple package price without giving away your cost structure.

Example use case:

Instead of showing:Carpet = $2.85/sqft x 500 sqftPad = $0.65/sqft x 500 sqftLabor = $1.25/sqft x 500 sqft

You can now just show:Complete Install Package = $2,375

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