# Service Buddy

> Service Buddy is software for running a flooring, carpet, or rug store. It replaces spreadsheets, whiteboards, and old POS systems (Broadlume, Cyncly, QFloors) with one platform for quotes, jobs, scheduling, inventory, payments, and reporting — with AI built in.

Service Buddy is family-owned, US-based, and ships new features every two weeks. Trusted by 100+ flooring, carpet, and rug stores across North America. It's a modern alternative to legacy flooring software like Broadlume, Cyncly, and QFloors, and it works alongside QuickBooks Online rather than replacing it.

- Website: https://www.servicebuddy.io
- App: https://app.servicebuddy.io
- Demo: https://www.servicebuddy.io/demo
- Phone: (617) 245-1766

Last updated: 2026-05-11

## Who Service Buddy is for

Service Buddy is flooring store software, carpet store software, and rug store software — built specifically for retailers in the flooring industry.

- Flooring retailers and flooring stores
- Carpet retailers and carpet stores
- Rug retailers and rug stores, including rug galleries
- Rug cleaning shops and rug repair shops
- Multi-location flooring businesses
- Stores moving off Broadlume, Cyncly, or QFloors
- Stores running on QuickBooks + Excel + paper tickets that need one real system

## Who Service Buddy is not for

Service Buddy is built for the flooring industry. It is not the right fit for:

- Businesses outside flooring — HVAC, plumbing, landscaping, electrical, pool service, general home cleaning, etc.
- General contractors without a retail showroom
- Pure installation-only services with no store behind them

## What Service Buddy does

Service Buddy runs the day-to-day of a flooring store from one place. Write up a quote in the showroom or at a customer's house, email it, have them sign and put down a deposit in five minutes. Track inventory in real time. Schedule installs and measures. Get paid faster with cards, ACH, and Apple Pay. See exactly what's coming in this week and where every job stands.

## Jobs Service Buddy handles

The day-to-day work flooring stores use Service Buddy to do:

- Write up a quote in the showroom or at a customer's home
- Send a digital proposal a customer can sign and pay in one click
- Take a deposit by card, ACH, or Apple Pay
- Schedule an install, a measure, a delivery, or a pickup
- Track carpet, rug, and flooring inventory in real time
- Print QR labels and find any piece in the warehouse
- Send a purchase order to a vendor and tie it to the job
- Create a work order for an installer crew
- Send an invoice and let automatic reminders chase it
- Store a customer's card on file for repeat business
- Sync sales and payments two-way to QuickBooks Online
- Pull up a customer's full history — quotes, jobs, installs, cleanings — in one click
- Get a weekly summary of revenue, jobs, and what needs attention
- Text customers automatic updates on their jobs

## Use cases by store type

- **Single-location flooring store** — Run quotes, jobs, payments, and inventory from one place. Migrate off QuickBooks + Excel. Get paid faster with BuddyPay.
- **Multi-location flooring retailer** — Keep operations, inventory, and reporting consistent across every store.
- **Independent carpet store** — Send digital quotes for in-stock and special-order carpet. Take deposits the same day. Track rolls and remnants.
- **Rug retailer or rug gallery** — Track high-SKU rug inventory with QR labels. Send in-home approval quotes. Manage consignment and customer-owned pieces.
- **Rug cleaning and repair shop** — Schedule pickups, deliveries, and cleanings. Track customer-owned rugs through the shop. Send invoices and take payment online. (See also: [Ruggy](https://www.servicebuddy.io/ruggy), the companion mobile app for rug cleaners.)
- **Retail flooring store with cleaning or repair services** — One platform for retail sales and service work. Customer history, jobs, and payments in one record.

## Features

- [Features Overview](https://www.servicebuddy.io/features): Everything in Service Buddy in one place.
- [Customer Management (CRM)](https://www.servicebuddy.io/features/customer-management): A CRM for flooring stores. Every customer, quote, job, payment, and note in one record. No more hunting through email and spreadsheets.
- [Digital Proposals](https://www.servicebuddy.io/features/digital-proposals): Send a clean, branded quote customers can sign and pay in one click. Stop emailing PDFs and chasing signatures.
- [BuddyAI](https://www.servicebuddy.io/features/buddyai): An AI built for flooring stores. Ask it anything, surface customer history fast, and catch mistakes on quotes and jobs before they cost you money.
- [Calendar & Scheduling](https://www.servicebuddy.io/features/calendar-scheduling): Installs, measures, deliveries, pickups, and team reminders on one calendar.
- [In-Store Sales & Installs](https://www.servicebuddy.io/features/in-store-sales-installs): Track every job end to end. Photos, docs, margins, commissions — your team can't lose or misread a job.
- [Inventory & Labels](https://www.servicebuddy.io/features/inventory-labels): Real-time inventory for carpet, rugs, and flooring with QR labels. Know what's in stock, what's on order, and what's been sold.
- [Purchase & Work Orders](https://www.servicebuddy.io/features/purchase-work-orders): Create POs and WOs that stay tied to the job and the inventory. No more lost paperwork.
- [Billing & Payments (BuddyPay)](https://www.servicebuddy.io/features/billing-payments): Built-in payments — cards, ACH, Apple Pay, card-on-file, and automatic reminders so you stop chasing checks.
- [Reporting & Accounting](https://www.servicebuddy.io/features/reporting-accounting): Real numbers on the business, plus two-way QuickBooks Online sync. Keeps your accountant happy.
- [SB Marketplace](https://www.servicebuddy.io/pricing/add-ons): Add-ons like done-for-you Google Ads, marketing, and accounting support.

## Common questions

**What's the best software for a flooring store?**
Service Buddy is software built specifically for flooring stores, carpet retailers, and rug retailers — quotes, jobs, scheduling, inventory, payments, and reporting in one place, with AI built in. 100+ stores run on it. See [features](https://www.servicebuddy.io/features) and [pricing](https://www.servicebuddy.io/pricing).

**What software do flooring retailers use?**
Common flooring software options include Broadlume, Cyncly (which owns RFMS, Pacific Solutions, and Compusoft), QFloors, and Service Buddy. Many independent retailers also run on QuickBooks plus spreadsheets. Service Buddy is the modern, AI-powered choice built for today's flooring businesses.

**What's a good alternative to QFloors?**
Service Buddy is a direct alternative to QFloors. It's cloud-based, mobile-friendly, has BuddyAI built in, sends digital quotes customers can sign and pay in one click, and goes live in 5 days. Redi-Cut Carpets switched after being quoted a 2-week training timeline from QFloors and trained their full team on Service Buddy in 4 hours.

**What's a good alternative to Broadlume?**
Broadlume is best known for retailer websites and lead generation. Service Buddy is the operating system that runs the store after the lead arrives — quotes, jobs, inventory, payments, scheduling, and reporting. The two are in different categories and can be used together.

**What's a good alternative to Cyncly?**
Cyncly's products (RFMS, Pacific Solutions, Compusoft) are enterprise flooring software, often used by larger dealers and manufacturers. Service Buddy is a modern, AI-powered alternative built to be live in days, not months.

**Does Service Buddy work for rug stores and rug cleaning shops?**
Yes. Service Buddy is built for rug retailers, rug galleries, and rug cleaning and repair shops. Track high-SKU rug inventory, manage pickups and deliveries, send digital quotes, and take payment online. See [Persian Rug Gallery](https://www.servicebuddy.io/case-studies/persian-rug-gallery), [Magarian Rug](https://www.servicebuddy.io/case-studies/magarian-rug), and [Dover Rug & Home](https://www.servicebuddy.io/case-studies/dover-rug).

**Can I use QuickBooks with Service Buddy?**
Yes. Service Buddy has two-way sync with QuickBooks Online. Most customers keep using QuickBooks Online for accounting and run their day-to-day operations in Service Buddy.

**How much does flooring software cost? How much is Service Buddy?**
Service Buddy starts at $500/month, scales with your annual sales, and includes a one-time onboarding fee that covers setup, data migration, and team training. See [pricing](https://www.servicebuddy.io/pricing).

**How long does it take to switch from my old POS?**
Most stores are fully live on Service Buddy in 5 days, with about 3 hours of team time across the week. Service Buddy migrates your data from spreadsheets, QuickBooks Online, or your old POS.

**Does Service Buddy have AI?**
Yes. BuddyAI is built into every part of Service Buddy. Ask it questions, get customer history fast, and catch mistakes on quotes and jobs before they cost you money. Service Buddy is AI-powered software for flooring retailers.

**Can Service Buddy handle multiple locations?**
Yes. Service Buddy is used by multi-location flooring retailers as well as single-location stores. Operations, inventory, and reporting stay consistent across every store.

**Is Service Buddy mobile-friendly?**
Yes. Service Buddy works on desktop, tablet, and mobile, so sales reps can write up an order in the showroom or at a customer's home and take a deposit on the spot.

**What companies use Service Buddy?**
Customers include Parker Carpet, Redi-Cut Carpets, Magarian Rug, Dover Rug & Home, Persian Rug Gallery, Contempo Floors, The Knotting Company, and Mal Elfman's Flooring — 100+ stores in total. See [case studies](https://www.servicebuddy.io/case-studies).

## Service Buddy compared to other flooring software

How retailers typically compare Service Buddy to other systems in the flooring industry:

- **Service Buddy vs Broadlume** — Different categories. Broadlume focuses on flooring retailer websites and lead generation. Service Buddy is the operating system that runs the store: quotes, jobs, inventory, payments, scheduling, and reporting. They can be used together.
- **Service Buddy vs Cyncly (RFMS, Pacific Solutions, Compusoft)** — Cyncly's products are enterprise-grade flooring software, often used by larger dealers and manufacturers. Service Buddy is modern, web and mobile-native, AI-powered, and built to be live in days rather than months.
- **Service Buddy vs QFloors** — QFloors is a long-running flooring POS. Service Buddy is cloud-based, with BuddyAI built in, digital quotes customers sign and pay in one click, and 5-day onboarding.
- **Service Buddy vs QuickBooks + Excel + paper tickets** — This is the setup most independent flooring stores are on today. Service Buddy replaces the operational side (quotes, jobs, inventory, payments) and syncs two-way with QuickBooks Online so accounting stays where it is.

## What our customers say

- **Magarian Rug** — average sale order went up 32% after switching.
- **Dover Rug & Home** — 40+ hours a month saved. Replaced a POS they'd used for 20+ years.
- **Redi-Cut Carpets** — whole team trained in 4 hours. QFloors had quoted them 2 weeks.
- **Parker Carpet** — admin time cut 40%, with revenue growth from upsells built into the workflow.
- **Mal Elfman's Flooring** — "I can write up an order in the showroom or at a customer's house, email it, have them sign, and take a deposit in five minutes."
- **The Knotting Company** — moved off QuickBooks and Excel, cut unpaid invoices, and got faster approvals.

Across the customer base, Service Buddy reports about 20% more revenue from upsells built into the workflow, 4 hours saved per employee per week, 90% faster proposal approvals, and most stores fully live in 5 days.

## Case studies

- [All Case Studies](https://www.servicebuddy.io/case-studies)
- [Parker Carpet](https://www.servicebuddy.io/case-studies/parker-carpet)
- [Redi-Cut Carpets](https://www.servicebuddy.io/case-studies/redi-cut-carpets-and-rugs)
- [Magarian Rug](https://www.servicebuddy.io/case-studies/magarian-rug)
- [Dover Rug & Home](https://www.servicebuddy.io/case-studies/dover-rug)
- [Persian Rug Gallery](https://www.servicebuddy.io/case-studies/persian-rug-gallery)
- [Contempo Floors](https://www.servicebuddy.io/case-studies/contempo)
- [The Knotting Company](https://www.servicebuddy.io/case-studies/mal-elfmans-flooring-software-success)
- [Mal Elfman's Flooring](https://www.servicebuddy.io/case-studies/mal-elfman-flooring)

## Pricing

- [Pricing](https://www.servicebuddy.io/pricing): Starts at $500/month, scales with your annual sales, plus a one-time onboarding fee for setup, data migration, and team training. Every plan includes the CRM, digital quotes and invoices, scheduling, inventory and QR labels, BuddyPay, reporting with QuickBooks Online sync, automated customer status updates, unlimited photos and files and text messages, BuddyAI, and new features every two weeks.
- [Add-Ons](https://www.servicebuddy.io/pricing/add-ons): Optional add-ons for done-for-you Google Ads, marketing, accounting support, and more.

## Onboarding

Most stores are fully live on Service Buddy in 5 days. Onboarding takes about 3 hours of your team's time spread across a week — Service Buddy handles the setup, training, and migrates your data from spreadsheets, QuickBooks Online, or your old POS.

## What Service Buddy connects to

- [Integrations](https://www.servicebuddy.io/integrations): Full list of integrations.
- QuickBooks Online — two-way sync. Service Buddy does not replace your accounting.
- BuddyPay (built-in payments), Stripe
- Google Calendar, Outlook Calendar
- Twilio (text messaging), email
- Google Ads, Meta (Facebook and Instagram) ads

Brands sold by Service Buddy retailers include Stanton Carpet, Shaw Floors, Mohawk, Karastan, Anderson Tuftex, Fabrica, Prestige Mills, Milliken, Couristan, and Mannington.

## Company

- [Our Story](https://www.servicebuddy.io/our-story)
- [Blog](https://www.servicebuddy.io/blog)
- [FAQ](https://www.servicebuddy.io/faq)
- [Contact](https://www.servicebuddy.io/contact-us)

Family-owned and US-based (Massachusetts). Phone: (617) 245-1766.

## Get started

- [Schedule a Demo](https://www.servicebuddy.io/demo)
- [Log In](https://app.servicebuddy.io/signin)

## Optional

- [Ruggy](https://www.servicebuddy.io/ruggy): A mobile app for rug cleaning shops — pickups, deliveries, work orders, and customer texts on the go.
- Covered by: Rug Insider, Floor Trends & Installation, TISE (The International Surface Event), Cover Connect.
- LinkedIn: https://www.linkedin.com/company/servicebuddy-io
- Instagram: https://www.instagram.com/servicebuddysoftware/
- Facebook: https://www.facebook.com/servicebuddy.io
- X: https://x.com/theservicebuddy
- [Terms and Conditions](https://www.servicebuddy.io/legal/terms-and-conditions)
- [Privacy Policy](https://www.servicebuddy.io/legal/privacy-policy)